Up to £40k | Flexible Office Based | Exeter
Our client, a highly dynamic and successful company based on the outskirts of Exeter, requires an IT Support Engineer to join their team. As an IT Support Engineer, you will be responsible for managing the daily deployment and operational support of a range of Apple devices, including laptops, desktops, tablets, and mobiles.
This role is office based, however, flexibility to suit the work-life balance.
IT Support Engineer Responsibilities include:
- Oversee deployment and operational support of Apple laptops, desktops, tablets, and mobiles
- Promptly address IT requests and escalate issues when necessary
- Coordinate with third-party suppliers to handle IT requests from start to finish
- Oversee the IT helpdesk, addressing technical issues, troubleshooting, and resolving incidents.
- Respond to helpdesk tickets in line with department SLA’s
- Provide 2nd line support for complex IT issues
- Work with users to find solutions and escalate to third-party vendors when necessary
IT Support Engineer Requirements:
- Certifications in relevant areas (e.g., Apple Certified Support Professional, Certified Information Systems Security Professional)
- Previous experience in a similar role at a similar level
- Skilled in troubleshooting and resolving issues with Apple devices (laptops, desktops, tablets, and mobiles)
- Adapting to changing priorities, handling multiple tasks simultaneously, and promptly diagnosing and resolving IT issues
- Understanding of security best practices to safeguard organisation’s data and property, including knowledge of antivirus and patch management systems
- An understanding of Google Workspace and suite of products e.g. G Meet’s. ITIL Foundation would be beneficial
Package:
- Up to £40k DOE
- Pension matching (up to 5%)
- Private Medical Insurance
- Private Dental Insurance
- Eyecare voucher
- Flu Vaccinations
- Annual leave - 25 days
Note on Sponsorship: We are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Conor Mellamphy
Ref: 10552