Up to £36,648 DOE | 2-year FTC | Exeter / Honiton / Newton Abbot
Our Client who provides IT Support Services is seeking an Infrastructure Support Analyst, on a Fixed Term Contract. As an Infrastructure Support Analyst, you will be Responsible for Incident and Problem Management that cannot be resolved by the Service Desk Team.
The role is a 2-year fixed-term contract, offering flexible working hours.
Infrastructure Support Analyst Responsibilities:
- Provide professional and technical ICT support, focusing on customer service for clients
- Handle incident and problem management beyond the scope of the Service Desk team
- Collaborate with Business Systems, Infrastructure teams, and third-party suppliers for fault resolution
- Manage application packaging, deployment, and proactive IT infrastructure monitoring to prevent service-impacting issues
Infrastructure Support Analyst requirements include:
- You will have In-depth knowledge of desktop and Enterprise software
- PowerShell Experience
- Understanding of Active Directory, Group Policy, and Group Management
- Knowledge of automated monitoring tools
- Experience troubleshooting principles, methodologies and incident resolution techniques
- Working knowledge of ITIL
- Competent communicator able to build collaborative relationships with clients, suppliers and colleagues
Benefits:
Colleagues enjoy an excellent benefits package which includes:
- A 2 year FTC
- Flexi-time and flexible working
- Excellent learning and development opportunities
- Health assistance programmes
- Generous pension scheme – over 15%
- Generous annual leave
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Conor Mellamphy
Ref: 10558