Up to £24,500 DOE | Hybrid | Bonus Scheme
Do you pride yourself on delivering excellent service to customers? Do you have strong technical support and organisational skills? If so, our role might be what you are looking for.
Responsibilities include:
- Identify and resolve technical issues using diagnostics knowledge to remotely fix issues where possible (e.g. sending SMS updates)
- Using product and customer account knowledge combined with your own initiative to resolve software and hardware product faults
- Liaising with the Servicing Team to get onward engineer investigations booked in.
- Efficiently collaborate and liaise with colleagues through our in-house communication platforms to facilitate the resolution of customer-related problems.
- To comply with the requirements of 9001
- To comply with the requirements of 27001
Key Skills Required:
- Ability to assimilate technical information
- Attention to detail
- Ability to consistently adhere to established internal processes and procedures to maintain organisational standards and efficiency.
- Strong verbal and written communication (phone & email) and administrative skills
- Ability to adapt to change positively in a past-faced environment
Benefits:
- Hybrid working regular access to the Exeter office
- Membership in the employee bonus scheme
- Free onsite parking
- 24 days holiday plus bank holidays
- Extra day off for your birthday
- Holiday buyback scheme
- Health plan & Dental plan
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Conor Mellamphy
Ref: 10670