£34,000 DOE | PERSONAL DEVELOPMENT AND TRAINING | GREAT BENEFITS
Are you an experienced IT Support Analyst looking for a new and challenging role within one of the South West’s largest companies? Are you passionate about playing a meaningful role whilst helping, supporting, and building relationships with colleagues around the business? If so the role of 2nd Line IT Support Analyst / IT Support Engineer could be just for you. As a 2nd Line IT Support Analyst / IT Support Engineer you will deliver high-quality and essential service to the 3,000 work colleagues and partners that use our IT systems, by using your strong IT support knowledge and communication skills, blended with your enthusiasm and proactive approach
Exeter, based within the Office, Monday – Friday 37 hours per Week.
2nd Line IT Support Analyst / IT Support Engineer Responsibilities include: -
- Providing 2nd line IT support services to your work colleagues
- Prioritising and managing workload effectively, managing multiple open Incidents and Service Requests tickets simultaneously
- Ensuring the resolution of Incidents and the fulfilment of Service Requests are in accordance with agreed Service levels and identifying opportunities to support continual process improvement
- Resolving Incidents and Service Requests as per documented procedures and ensuring support documentation is updated accurately
- Build and set up new IT hardware, including desktops, laptops, tablets and mobile phones
- Regular visits to sites to resolve IT issues whilst building relationships with your colleagues
- Identifying opportunities for improvement and implementing initiatives to produce faster fulfilment times and take advantage of automation
2nd Line IT Support Analyst / IT Support Engineer Requirements include: -
- A full UK Driving licence
- Previous experience working in an IT technical role for at least 3 years
- Educated to degree level standard or equivalent or able to demonstrate working to degree level
- Excellent troubleshooting and problem-solving skills
- Exceptional Incident Management skills with the ability to identify the root cause and apply solutions to resolve
- Experience in installing, configuring and maintaining a wide variety of hardware and software
- M365 experience including Exchange, Teams, SharePoint, Intune and Azure
- A strong working knowledge of Windows 10
- An understanding of SCCM and remote control tools
- Some familiarity with Citrix, Active Directory, anti-malware technology and enterprise storage arrays/backup technology
- General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi and Network implementations (router, switch, access point installations)
- Experience with ITSM product
Benefits for the 2nd Line IT Support Analyst / IT Support Engineer:
The Company know that the support and commitment of its staff is key to their success so you will receive the opportunity for ongoing development and training for a long-term career with us. Being one of the largest companies in the South West they are proud to have been awarded Investors in People recognition.
In return, we will offer an excellent range of benefits including:
- 23 days holiday allowance rising to 27 days with service milestones plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Access to the Company Sharesave Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work scheme
- Financial Support services
- Training and Development Opportunities
- Plus many more!
If you would like to find out more details about this role, apply today!
Recruitment Consultant: Lynsey Skinner
Ref: 9203